One platform.
Eight powerful modules.
Everything you need to run proactive, AI-powered IT operations — from incident detection to resolution, from asset discovery to compliance.
Autonomous AI Agents
Classify, route, resolve — without human intervention
Four specialized AI agents work 24/7 to handle the repetitive work that drains your team. Each agent learns continuously, operates with full audit trails, and respects your governance policies.
95%
Classification Accuracy
67%
Auto-Resolution Rate
<2s
Avg Response Time
- Ticket Classifier — categorize & prioritize instantly
- Smart Router — match to best agent by skill & load
- Auto-Resolver — handle common requests autonomously
- Sentiment Analyzer — detect frustration in real-time
AI Agents Dashboard
4 ActiveTicket Classifier
1,248 today
Smart Router
892 today
Auto-Resolver
456 resolved
Sentiment Analyzer
2,104 analyzed
Incident Management
From detection to resolution, AI-accelerated
Stop firefighting. Our AI detects patterns, predicts SLA breaches 2 hours ahead, and auto-escalates before impact. Every incident is tracked with full timeline, linked CIs, and resolution knowledge.
-70%
MTTR Reduction
99.1%
SLA Compliance
2h ahead
Breach Prediction
- AI-powered classification & smart routing
- Predictive SLA engine with early warnings
- Pattern detection across incident history
- Full audit trail with timeline & linked CIs
Incident Queue
23 OpenINC-2048
VPN tunnel flapping
Auto-routed → Network Ops
INC-2049
SSO login failures spike
Correlated: 3 similar
INC-2050
CRM slow response
AI classified: SaaS / Perf
INC-2051
Password reset request
Auto-resolved by AI
Workflow Automation
No-code automation for any IT process
Design complex multi-step workflows with a visual drag-and-drop builder. Trigger on any event, add conditions, approvals, webhooks, and parallel branches — all without writing code.
16
Action Types
85%
Automation Rate
1.2s
Avg Execution
- Visual drag-and-drop workflow builder
- Conditional branching & parallel execution
- Multi-level approval workflows
- Webhook actions with retry & error handling
Workflow: Critical Incident
ActiveTrigger: On Incident Create
When priority = CRITICAL
Condition: Service = Core
Route to specialized team
Action: Assign + Escalate
Slack, Email, SMS simultaneously
Approval: Incident Manager
Workflow pauses until approved
AIOps & Monitoring
Monitor, predict & prevent outages
Real-time infrastructure and application monitoring with AI-powered anomaly detection. Correlate alerts, reduce noise by 90%, and auto-create incidents when thresholds are breached.
90%
Noise Reduction
Real-time
Alert Correlation
AI-powered
Anomaly Detection
- Infrastructure & application monitoring
- AI anomaly detection & alert correlation
- Service topology & dependency mapping
- Auto-incident creation from alerts
Infrastructure Monitor
LiveMetric 1
248
Metric 2
94%
Metric 3
1.2s
CMDB & Asset Management
Map your entire IT ecosystem
Auto-discover hardware, software, and cloud resources. Track relationships, assess change impact with 93% accuracy, and maintain a single source of truth for your infrastructure.
93%
Impact Analysis
Agentless
Discovery
50+
CI Types
- Agentless auto-discovery engine
- Visual dependency & relationship mapping
- Change impact analysis with risk scoring
- Full lifecycle tracking & compliance
Configuration Items
LiveMetric 1
248
Metric 2
94%
Metric 3
1.2s
Analytics & Dashboards
Real-time insights for smarter decisions
Build custom dashboards with 50+ widgets. Track MTTR, SLA compliance, XLAs, team performance, and AI effectiveness — all in real-time with drill-down capabilities.
50+
Pre-built Widgets
30s
Refresh Rate
5
Export Formats
- Drag-and-drop dashboard builder
- Real-time KPI tracking & drill-down
- XLA & experience metrics alongside SLAs
- Executive dashboards & board-ready reports
Dashboard Builder
LiveMetric 1
248
Metric 2
94%
Metric 3
1.2s
Self-Service Portal
Empower users to help themselves
A modern self-service experience with AI chatbot, smart knowledge suggestions, service catalog, and request tracking — reducing ticket volume by up to 40%.
40%
Ticket Deflection
91%
KB Relevance
12+
Languages
- AI chatbot with multilingual support
- Smart knowledge suggestions before submission
- Service catalog with automated fulfillment
- Personalized dashboard & request tracking
Self-Service Portal
LiveMetric 1
248
Metric 2
94%
Metric 3
1.2s
Compliance & Governance
Enterprise-grade security & audit
Built-in compliance frameworks for ITIL 4, ISO 20000-1, SOC 2, GDPR, HIPAA, and SOX. Every AI decision is logged, traceable, and governed with full audit trails.
6+
Frameworks
100%
Audit Coverage
Built-in
AI Governance
- ITIL 4, ISO 20000-1, SOC 2 Type II ready
- GDPR, HIPAA, SOX compliance controls
- Full AI decision audit trails
- Role-based access with 50+ permissions
Compliance Center
LiveMetric 1
248
Metric 2
94%
Metric 3
1.2s
Connects to your entire stack
REST API, webhooks, and 12+ native integrations out of the box.
Ready to see it in action?
Get a personalized demo of the ITSMfy platform tailored to your team's needs.