Predict incidents.
Resolve faster.
Move from reactive firefighting to proactive operations. AI predicts SLA breaches, detects patterns, and accelerates resolution by 70%.
-70%
MTTR Reduction
99.1%
SLA Compliance
67%
AI Auto-Resolved
2h ahead
Breach Prediction
AI-powered incident lifecycle
Every phase is accelerated by AI — from detection to continuous learning.
Detect
AI monitors channels, alerts, and user reports. Auto-creates incidents from AIOps alerts.
Classify
Ticket Classifier assigns category, priority, urgency, and impact in under 2 seconds.
Route
Smart Router matches to the best agent based on skills, workload, and performance.
Resolve
Agent resolves with AI-suggested fixes, KB articles, and linked known errors.
Learn
Resolution feeds back into AI models. Knowledge base auto-updated. Patterns detected.
Built for proactive operations
Every capability designed to reduce MTTR and prevent incidents before they impact users.
Predictive SLA Engine
AI predicts SLA breaches 2 hours before they happen, giving your team time to act proactively.
Pattern Detection
Automatically correlates related incidents, detects recurring patterns, and links to known problems.
Smart Escalation
Three-level auto-escalation based on SLA proximity, impact, and urgency — no manual intervention needed.
Root Cause Analysis
AI analyzes thousands of past incidents to suggest probable root causes and recommended fixes.
Impact Assessment
Automatically assesses business impact using CMDB relationships and service dependency maps.
Full Audit Trail
Every action, assignment, escalation, and resolution is logged with timestamps and linked CIs.
INC-2048 — VPN tunnel flapping — EMEA
AI: Auto-routed → Network Ops
INC-2049 — SSO login failures spike
AI: Correlated with 3 similar incidents
INC-2050 — CRM slow response times
AI: Classified as SaaS / Performance
INC-2051 — Password reset request
AI: Auto-resolved in 1.8s
INC-2052 — Printer offline — Floor 3
AI: Linked to known error KE-0089
Stop firefighting. Start predicting.
See how proactive incident management can reduce your MTTR by 70%.
Request a Demo