Stop triaging.
Start resolving.
Four specialized AI agents that classify, route, resolve, and learn — handling the repetitive work so your team can focus on what matters.
The problem with manual service desks
Your team spends more time on triage than resolution. AI changes that.
Before
Manual ticket triage takes 15+ minutes per ticket
With ITSMfy
AI classifies, prioritizes & routes in under 2 seconds
Before
Agents waste 40% of time on repetitive L1 requests
With ITSMfy
AI auto-resolves 67% of common requests autonomously
Before
Inconsistent categorization leads to wrong routing
With ITSMfy
95% classification accuracy with continuous learning
Before
No visibility into agent workload or skill matching
With ITSMfy
Smart routing based on skills, load & performance history
Meet your AI agents
Four specialized agents that work 24/7 with full governance and audit trails.
Ticket Classifier
Analyzes ticket content, attachments, and context to auto-classify by category, subcategory, priority, and urgency.
Smart Router
Matches tickets to the best available agent based on skills, current workload, performance history, and team affinity.
Auto-Resolver
Handles common requests autonomously — password resets, access provisioning, FAQ answers — with full audit trails.
Sentiment Analyzer
Detects frustration, urgency, and satisfaction in real-time, auto-escalating when user experience is at risk.
How it works
From ticket creation to resolution in seconds, not hours.
Ticket arrives
User submits via portal, email, Slack, Teams, or API. AI immediately begins analysis.
AI classifies & prioritizes
Ticket Classifier analyzes content, attachments, and context. Assigns category, priority, and urgency in <2 seconds.
Smart routing or auto-resolution
Simple requests are auto-resolved. Complex tickets are routed to the best agent based on skills and workload.
Continuous learning
Every resolution feeds back into the AI models. Accuracy improves over time with your specific data.
Ready to automate your service desk?
See how AI agents can reduce your triage time by 95% and auto-resolve 67% of tickets.
Request a Demo