Enterprise ITSM,
simplified.
Every feature you need to deliver exceptional IT services, powered by AI and designed for modern teams.
ITSM Core
Complete IT Service Management capabilities
Incident Management
Full lifecycle management of IT incidents with AI-powered classification, smart routing, and comprehensive tracking.
Key Capabilities
Problem Management
Identify and eliminate root causes through pattern analysis and proactive problem solving.
Key Capabilities
Change Management
Control and manage all changes with AI risk assessment and approval workflows.
Key Capabilities
Service Request Management
Streamline service delivery with user-friendly catalog and automated fulfillment.
Key Capabilities
ITSMfy vs Legacy ITSM
See how we compare to traditional solutions
*Based on publicly available information as of 2025. ServiceNow pricing ~$100-160+/user/month (ITSM), Freshservice starts at $19/user/month. "Add-on" indicates additional cost beyond base ITSM package. "Separate" requires additional module purchase.*
| Feature | ITSMfy | ServiceNow | Freshservice |
|---|---|---|---|
| AI Auto-Classification | Add-on | ✓ | |
| Smart Routing | Add-on | ✓ | |
| AI Agentic Platform | No | — | |
| AIOps Monitoring | Separate | — | |
| Team Intelligence | No | — | |
| Visual Rules Engine | ✓ | ✓ | |
| CMDB Auto-Discovery | Add-on | Add-on | |
| Advanced Analytics | Add-on | — | |
| ITIL v5 Readiness | Add-on | — | |
| AI Governance (Policies + Decision Log) | Add-on | — | |
| Experience (XLAs + CSAT + Sentiment) | Add-on | — | |
| Continual Improvement Register (CSI) | Add-on | — | |
| Release & Deployment Pipeline Evidence | Add-on | — | |
| Supplier Management | Add-on | — | |
| IT Asset Management (ITAM) | Add-on | Add-on | |
| Event Correlation + Maintenance Windows | Separate | — | |
| Cross-Module Proactive Intelligence | No | — | |
| ISO 20000-1 Ready | Add-on | — | |
| GDPR Compliance | Add-on | ✓ | |
| SOC 2 Type II Ready | Add-on | — | |
| Deploy in 24h | — | ✓ | |
| Transparent Pricing | — | ✓ | |
| No Lock-in | — | ✓ |
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